Deaf and Hard of Hearing Access Specialist
|JOB TITLE||STAP Specialist||FULL/PART TIME||Full Time|
|REPORTS TO||Contract Compliance Specialist and Executive Director||DEPARTMENT||Specialized Telephone Assistance Program Outreach and Training|
Specialized Telecommunications Assistance Program (STAP) Specialist is to assist individuals with disabilities, whose disability interferes with their ability to access the telephone system, to obtain specialized telecommunications devices or services to facilitate access to the telephone system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Meets clients one on one in the office for client intake or in their homes for client intake.
- Provide monthly presentations and workshops.
- Have up-to-date knowledge of a variety of specialized assistive devices and software used by persons with disabilities in accessing the telephone network.
- Have up-to-date knowledge of telephone network access needs of persons with disabilities.
- Ability to identify potentially eligible applicants and assist them in the applicant process.
- Appropriately certify qualified applicants and review applications for accuracy (to minimize errors on the applications).
- Provide outreach and information about specialized telecommunications devices and services.
- Provide hands-on training for individuals regarding those devices and services to enable the client in selecting the appropriate devices that best meets their individual needs;
- Strong public presentation experience or ability.
- Works closely with both the Deaf and Hard of Hearing Access Specialists, and Deaf and Hard of Hearing Technology Specialists and/or DAC staff to make appropriate referrals for clients.
- Complete daily statistic reports, client forms and monthly reports in a timely manner.
- Ensures services and outcomes are of expected quality through follow-up contacts with consumers and through consumer satisfaction surveys.
- Creates and disseminates brochures, information packets, and other information about STAP.
- Maintains compliance with all Deaf Action Center (DAC) policies, procedures and requirements.
- Maintains client files and confidentiality.
- Demonstrates a positive attitude and willingness to develop and maintain strong working relations with co-workers.
- Maintains a solid knowledge base of local, state, and federal services available to those who are deaf and hard of hearing.
- Attends and participates in staff meetings, trainings, workshops, and conferences as required.
- Performs special assignments, projects, and other duties as required.
This job has no supervisory responsibilities.
EDUCATION, EXPERIENCE, and TRAINING
Associate’s degree (A.A.) or equivalent from two-year college or technical school; and six months to one-year related experience and/or training; or equivalent combination of education and experience. Must be willing to learn American Sign Language and Deaf culture.
If so, send your cover letter and resume to firstname.lastname@example.org with the subject line: STAP-Dallas Resume/Applicant.