Deaf and Hard of Hearing Access Specialist

Access Specialist, Full Time
100% Onsite, Dallas DAC Office
Posted 2 months ago

Job Details


Deaf and Hard of Hearing Access Specialist

REPORTS TO Program Manager and Executive Director DEPARTMENT Advocacy


The Deaf and Hard of Hearing Access Specialist are responsible for addressing the unique communication needs and issues of persons who are deaf, hard of hearing, late-deafened, or oral deaf.


  • Assists state and local governments, organizations, and private entities in making their services accessible and readily available to individuals who are deaf or hard of hearing.
  • Addresses attitudinal and cultural barriers of the target population.
  • Provides information and referral services.
  • Provides training geared toward the needs of both the service population and the service providers.
  • Serves persons who are deaf and persons who are hard of hearing and recognizes the differing needs of the two.
  • Develops partnerships with state and local service provider agencies, federal agencies, law enforcement agencies, courts, school systems, institutions of higher education, private businesses, school organizations, etc., to facilitate equal access and the receipt of services for the target population.
  • Identifies unserved and/or underserved individuals of the targeted population, assesses their service needs, then follows up with appropriate service referrals.
  • Serves as a resource for information to the general public that raises awareness of deafness and hearing loss.
  • Organizes and provides applicable training for service providers to enhance the provisions of existing services to the target population.
  • Acts as a liaison between persons who are deaf or hard of hearing and the hearing communities and addresses cultural and ethnic issues to enhance overall participation in the affairs of the community.
  • Serves as a resource for technical assistance specific to persons who are deaf, hard of hearing or late-deafened who may need information about assistive technology and other less known communication access services such as real-time captioning (CART).
  • Maintains knowledge and provides or facilitates training and awareness on state, local, and federal laws, including but not limited to the ADA, Rehabilitation Act, and IDEA.
  • Maintains compliance with all Deaf Action Center (DAC) policies, procedures, and requirements.  
  • Maintains confidentiality. 
  • Demonstrates a positive attitude and a willingness to develop and maintain strong working relations with co-workers.
  • Attends and participates in staff meetings, training/workshops, and conferences as required.


  • No Supervisory Responsibilities at this time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be fluent in American Sign Language (ASL) skills, and have knowledge of and sensitivity to the needs of the Deaf and hard of hearing culture.  The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Demonstrates attention to detail.
  • Identifies and resolves problems in a timely manner.
  • Gathers and analyzes information skillfully.
  • Uses reason even when dealing with emotional topics.
  • Strives to continuously build knowledge and skills.
  • Shares expertise with others.


  • Manages difficult or emotional customer situations.
  • Responds to requests for service and assistance.
  • Meets commitments.
  • Focuses on solving conflict, not blaming.

  • Maintains confidentiality.
  • Demonstrates group presentation skills.
  • Participates in meetings.
  • Contributes to building a positive team spirit.
  • Writes clearly and informatively.
  • Able to read and interpret written information.


  • Builds commitment and overcomes resistance.
  • Provides vision and inspiration to peers and subordinates.
  • Displays passion and optimism.
  • Inspires respect and trust.


  • Understands business implications of decisions.
  • Conserves the DAC’s resources.
  • Shows respect and sensitivity for cultural differences.
  • Promotes a harassment-free environment.
  • Works with integrity and ethics.
  • Supports the DAC’s mission, goals, and values.

Self Management

  • Able to deal with frequent change, delays, or unexpected events.
  • Is consistently at work and on time.
  • Ensures work responsibilities are covered when absent.
  • Arrives at meetings and appointments on time.
  • Takes responsibility for own actions.
  • Develops innovative approaches and ideas.
  • Exhibits sound and accurate judgment.
  • Demonstrates persistence and overcomes obstacles.
  • Uses time efficiently.
  • Treats others with respect and consideration regardless of their status or position.
  • Completes work in a timely manner.
  • Observes safety and security procedures.
  • Reports potentially unsafe conditions.
  • Uses equipment and materials properly.

Language, Math, and Reasoning  

  • Ability to read, analyze and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
  • Ability to work with basic mathematics and apply concepts such as statistics, fractions, percentages, ratios, and proportions to practical situations.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with non-verbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables.


  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; and four to six years’ related experience and/or training; or equivalent combination of education and experience.


  • To perform this job successfully, an individual may need a valid driver’s license, proof of insurance, and the ability to drive a personal vehicle.


  • To perform this job successfully, an individual must have computer proficiency.


– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 10 pounds. 
  • While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand and walk.


  • Close vision (clear vision at 20 inches or less)
  • Distance vision (clear vision at 20 feet of more)
  • Color vision (ability to identify and distinguish colors)
  • Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
  • Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 100% in office due to n nature of the job. 

  • This position works in an environment with a moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.



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