Virtual Interpreting Services: Start Here.
Just got asked to provide a virtual sign language interpreter by your deaf or hard of hearing employee, patient, or colleague but have no idea where to start? NO PROBLEM!
What are virtual interpreting services? Virtual sign language interpreting services quickly become an acceptable alternative to in-person interpreting services. Video Remote Interpreting, often referred to as VRI, provides on-site communication between deaf or hard of hearing individuals at the exact location by using a mobile device with a front-facing camera such as a laptop, tablet, or cell phone. The interpreter connects to your device remotely through a multitude of video applications available (many at no cost to you) – the link is often provided by the agency when a virtual interpreter is confirmed for your appointment.
What video applications do you recommend that I use? The applications most frequently used for interpreting services are Zoom, Microsoft Teams, and Google Duo, all of which have end-to-end encryption to ensure secure and confidential connections. Specialized apps are available for certain service providers such as Doxy.me and WeCounsel for medical offices. The process of choosing and setting up the video application is typically taken care of by the interpreting agency to minimize work on your end.
How do I request a virtual interpreter? It can be as simple as contacting your client’s preferred agency and asking for a virtual interpreter; let the interpreting agency take care of the rest! Our process for this is relatively straightforward. We will schedule an interpreter for your meeting or event and send a confirmation e-mail with the interpreter’s details and a link to the virtual meeting platform (provided by us unless you have your own). You would then click on the link through your mobile device to connect with our interpreter automatically. It’s THAT easy!
Ready to make your first VIRTUAL request?
Have questions, need help troubleshooting, or want to share feedback?
Please E-mail us at firstname.lastname@example.org or call 214-521-0407!
VIRTUAL INTERPRETING TIPS
- Make sure the device is connected to WiFi and audio is on.
- Ensure the deaf or hard of hearing person is visible from the waist up on the screen.
- Ensure the device is hands-free to allow the deaf or hard-of-hearing person to communicate efficiently.