Deaf Action Center Privacy Notice
Effective date: August 5, 2026 · Last updated: August 5, 2026
The Deaf Action Center (“DAC,” “we,” “us”) is committed to protecting the privacy of the people we serve. This notice explains what information we collect, how we use and protect it, when we share it, and the rights you have.
If you have a question about your privacy, or want to make a request about your information, contact our Privacy Official:
privacy@dactexas.org · Videophone 214-377-1898
- Who this notice applies to
This notice applies to information DAC collects about clients, program participants, applicants, and visitors to our website, in connection with the services and programs we provide.
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Information we collect
- Identifying information — name, address, telephone number, email address, date of birth, and similar details.
- Program and service information — the services you request or receive, appointment and assignment records, and case notes.
- Health information — information about your hearing, health conditions, accommodations or supports, where relevant to the services you receive.
- Eligibility information — information needed to determine eligibility for a program, which may include income, household or benefit information.
- Website information — basic technical information such as pages visited, collected to operate and secure the site.
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How we use your information
- To provide, coordinate and manage the services you request.
- To determine eligibility for programs and arrange accommodations, including interpreting services.
- To meet the reporting and administrative requirements of the government agencies and funders that support our programs.
- To comply with law, and to protect the safety of our clients, staff and community.
We use and disclose only the minimum amount of information necessary for the purpose. -
When we share information
We do not sell your information, and we do not use it for advertising. We share information only as described below.
We may share with
For what purpose
Government agencies that fund or oversee our programs, including the Texas Health and Human Services System
To administer the program, report on services delivered, and permit audits and monitoring
Contractors and interpreters working on our behalf
To deliver services to you. Each is bound in writing to the same privacy and security obligations we follow
Other providers involved in your care or services
Only with your authorization, or where permitted or required by law
Legal and regulatory authorities
Where required by law, court order, subpoena, or to prevent a serious threat to health or safety
5. Protected health information
Where DAC handles protected health information on behalf of a covered entity, we do so under the Health Insurance Portability and Accountability Act (HIPAA) and under Data Use Agreements with the agencies we serve. In those cases we act at the direction of that agency, and requests about your health information may be routed to it.
6. How we protect your information
- Written privacy and security policies, reviewed at least annually.
- Access limited to authorized staff and contractors who have a demonstrated need and who have completed privacy and security training before access is granted.
- Encryption of information in transit and at rest, and secure disposal of paper and electronic records.
- Administrative, physical and technical safeguards, with sanctions for anyone who violates our policies.
- Information is handled within the United States.
7. Your rights
- Access — ask for a copy of information we hold about you.
- Amendment or correction — ask us to correct information you believe is inaccurate or incomplete.
- Accounting of disclosures — ask for a list of certain disclosures we have made.
- Restriction — ask us to limit how we use or share your information.
- Confidential communication — ask us to contact you in a specific way or at a specific address.
- Complaint — file a complaint if you believe your privacy rights have been violated. We will not retaliate against you for filing one.
To exercise any of these rights, contact our Privacy Official using the details below. Some requests must be forwarded to the government agency that owns the records, and we will tell you if that applies.
8. How to reach us
Contact
Privacy Official
Deaf Action Center, 3110 Cedar Plaza Lane, Dallas, TX 75235
privacy@dactexas.org
Videophone
214-377-1898
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/complaints.
9. Changes to this notice
We may update this notice. The effective date at the top shows when the current version took effect, and the current version is always available on this page.
DAC’s public-facing website does not collect, store, or transmit client information on behalf of Texas HHS.